A couple sits next to each other and leans against each other with their eyes closed. A small pillow is between their heads.

Contact Us

We're here for all your snooze questions.

Support and Sales:

9am-9pm EST Monday - Friday
9am-6pm EST Saturday/Sunday

Need help afterhours?
Our virtual assistant is available from 9pm-9am Monday - Friday and 6pm-9am Saturday/Sunday.

Give us a call

Our team is standing by to help you sleep more easily.

+1.888.498.0003

Chat with us now

Start a chat and get the answers you need—without the fluff.

Chat now

Send us an email

Drop us a line and we’ll respond faster than you can hit snooze.

Send us an email.

Send us your questions and concerns.

FAQ

How do I find a Casper store near me?

We've recently added Casper experiences in cities across the United States and Canada. To find the store closest to you, visit our store finder here.

How do I track my order?

To track your package, simply locate your shipping confirmation email and click on the tracking number. If you've set up an account on Casper.com, you can also login to access tracking information for your entire order. Please keep in mind that delivery may take longer during holidays or severe weather conditions.

How do I start a return or exchange?

If you decide that your Casper products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process. For smaller items like our bedding, pillows, and dog beds, you can visit our return center.

For larger items like mattresses or furniture, please contact us at +1 888-498-0003. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full. Refunds will be credited back to your account within two weeks.

A man unboxes his new Casper mattress in a bedroom.

Enjoy our risk-free 100-night mattress trial.

We give you 100 nights to try it on us. Don’t love it? We’ll take it back and give you a full refund. Really!

Photo inside a Casper retail store. The word "Casper" appears in large blue letters on the wall and has various products on either side of it on shelves.

Feel the Casper difference at one of our retail locations.

It's always bedtime at a Casper store. Swing by to try and pick up our mattresses and other sleep products. Find a store.

A man unboxes his Casper mattress on his bed frame.

What is Comp. Value?

Our Comparable Value prices reflect the price at which we or third parties have offered this item or a comparable item.

How does Casper create the best value products for their sleepers?

Everything must help sleep and must be tested.

Our team regularly searches the market and tests comparable mattress and sleep products to ensure that ours offer top-quality materials, the most value for your dollar, and the best sleep experience on the market.

Every Casper mattress is designed and assembled in the USA.

As part of the Carpenter Co family, Casper mattresses are manufactured by the largest foam manufacturer in the world—no middle man, no markups, just the best prices for our sleepers.

We don’t rely on gimmicks—just 12+ years of expertise.

With 12+ years in the mattress and bedding industry, the Casper team knows what makes a great night’s rest and what’s just fluff. Our mattresses and bedding are obsessively-engineered and precisely-layered to help you get your deepest sleep ever.

We don’t sleep on getting you the best possible deal.

The Comp. Value shown for Casper products is never set it and forget it. Our team conducts thorough market research every quarter to ensure our comparable value is always accurate to the bedding market and the three most comparable products, so you never have to worry about missing out on savings.

A Casper store associate interacts with a person by a mattress.